FAQs

We typically respond within the hour during business hours, either through phone call, text message, or email. (Check your spam if you haven’t heard from us!)

If you haven’t heard anything back from us within 24 business hours, don’t hesitate to contact us again, as we may have not received your inquiry.

It’s best to have it completed and finalized 30 days before your event, as we will be reviewing your account around that time, and passing all information onto your team.

Yes – Bundling our services together only benefits the customer! Our team of photographers, videographers, DJs, coordinators, and photo booth attendants have worked together on many events and do it in an efficient and fun way! There is also typically savings involved when you bundle Complete Weddings + Events services together.

Your balance is due 30 days before your event day.  We accept debit, credit, ACH (all online through your event manager) or personal check.

We do not include gratuity in our pricing, but it is GREATLY appreciated! On average, our staff reports back to us they receive tips ranging from $50 – $350.

Usually you’ll see your gallery within 4 to 8 weeks, depending on the season. We know waiting is tough, but we want everything to look just right.

Yes, engagement sessions are popular and a great way to get comfortable in front of the camera before your big day.

Absolutely. We get that every couple is different, so we’ll work with you to create something that fits your style and budget.

Most packages include a professional photographer, editing, digital images, and an online gallery. Some options add engagement sessions or printed albums. If you’re not sure, just ask, we’re happy to break it down for you.

We’ll work with you on music choices, though there are some copyright restrictions. Let’s chat about your favorites.

Usually, you’ll have your finished video within 8 to 12 weeks, but we’ll keep you posted if it’s running ahead or behind.

Absolutely. We offer several options and can usually tailor a package to fit what you want (and what you don’t).

Your DJ will be in touch approximately 30 days prior to your event to get to know you and finalize the details and your timeline together.

ABSOLUTELY! You can send us your own playlist (Spotify, Apple Music, Tidal, YouTube, Amazon, etc.) and we will happily mix in your favorite songs for your day!

You are able to add additional time the day of your event at the rate of $100 per half hour or $200 per hour!

Short answer: Yes!

One of the benefits of using Complete is that we have DJs and managers on standby in case any unforeseen circumstances should occur.  You can relax knowing we’ve got your back, no matter what!

A venue coordinator oversees the onsite staff, to make sure they are fulfilling their contractual obligations; unlocking doors, serving food on time, turning on lights, controlling the temperature, etc. A lot of times, the venue coordinator is not there for the duration of the event and/or they have other events they are overseeing on propter during the same time.

A wedding coordinator works only for you to make every aspect run smoothly, greet all of your vendors, send out timelines prior to the event, make sure you are having a great time celebrating and to ensure your vision became a reality for you.

You should hear from your coordinator approximately 60 days prior to your event. That is when you’ll start creating timelines for your day and finalizing details with them.

The main reason? So you can truly enjoy your wedding day! We want you to invest in your friends, family, and guests without worrying about all of the little details yourself.  We want you to have peace of mind that everything will run smoothly.  Wedding coordinators are professionals who have experience and industry relationships that will allow your wedding vision to come to life.  We can help with set up, decorations, making sure your vendors arrive on time and know where they’re going when they arrive, and assist the throughout the day as needed to make everyones role run smoothly! We also will be there to put out any fires that may pop up throughout the day.  You just have to show up and have a great time!

Yes, a friendly attendant will be there to help your guests and keep things running smoothly.

Our booths are pretty flexible, but we suggest an area about 8×8 feet for the best experience.

Yes, you’ll get digital copies of every photo taken during your event.

Absolutely! We offer a variety of props and backdrops, and we’re happy to match your theme.